Frequently Asked Question's

 

Q: What types of sports cards, memorabilia, collectables can I find at Another Level Cards?

A: At Another Level Cards, we offer a diverse and exceptional range of sports cards. From baseball, football, basketball, to other sports. ALC also has Pokémon, Marvel, WWE, and celebrities.
 

Q: Where is Another Level Cards Located?

A: Another Level Cards is in Childersburg, Alabama.
 

Q: When will my order ship?

A: If the order is placed before 2:00 p.m., it will be shipped on the same day.  Orders placed after 2:00 p.m. will be shipped on the next business day.
 

Q: Where do you ship?

A: Another Level Cards ships only to the United States of America. Unfortunately, We do not offer international shipping.
 

Q: Do you accept returns or exchanges on purchases made online?

A: We at Another Level Cards maintain the policy that all sales are final. While we hope that you are completely satisfied with your shopping experience, to the extent permitted by law, we do not offer returns, merchandise credits, or exchanges.
 

Q: Do you accept returns or exchanges in store?

A: 1. RETURNS. We allow returns only. We do not allow exchanges. For items purchased in-store, returns are accepted within 7 days of the original purchase with a valid receipt or proof of purchase. 2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached. 4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
 

Q: Can I return an item after opening?

A: No. Returns are accepted within 7 days of the original purchase with a valid receipt or proof of purchase.
 

Q: What type of payments do Another Level Cards accept?

A: VISA, Mastercard, Discover, Apple Pay, PayPal.
 

Q: How can I contact Another Level Cards?

A: If you have any further questions or comments, you may contact us by: Email: info@alevelcards.com.
 

Q: What are Another Level Card’s customer service principles?

A: At Another Level Cards, we value our customers and are committed to providing exceptional customer service. Our customer service policy ensures we deliver prompt, empathetic, and effective support through various channels. We continuously strive to improve our services and resolve customer issues efficiently. Your satisfaction is our top priority.